We are primarily an online store, but if you prefer to click and collect from our warehouse, please verify with customer service before selecting the click and collect option.

Yes, please contact customer service to check if the order has been dispatched. If it hasn't, you can change your order as needed.

Enter your special voucher code at checkout. If confirming your order via Facebook or Instagram, mention your voucher code at order confirmation.

The most convenient way to add a voucher code is during checkout. If you missed it, communicate the same voucher code to our customer service team via phone, Facebook, or Instagram, mentioning your order number

We’d be happy to help. Contact us via our hotline at +94 70 42 000 52 or message us on Facebook/Instagram Messenger for assistance.

We are working on implementing a gift-wrapping service and will notify you as soon as it becomes available

Our customer service team is happy to assist with stock inquiries. Contact our hotline or message us on social media for updates

Your personal information is used solely for contacting you regarding delivery and order requirements

Yes, you can. Provide your name, email address, delivery address, contact number, and the product you require. We will confirm your order via email.

Once your order is placed, items will be dispatched within one working day

Contact us immediately if you wish to cancel or amend your order, as orders are dispatched the following working day.

Contact us immediately 

Orders might be cancelled if the product is out of stock or if credit details are invalid. We will inform you immediately and reimburse any payment

Contact us immediately for reimbursement if you have been charged for an order that was not delivered due to lack of stock or other circumstances

You will be notified via email once your order is dispatched. If you experience delays, contact us after eight working days from the dispatch date.

If your order arrives damaged, please contact us for further assistance.

If you receive a different product, contact us immediately, and we will provide you with the correct item.

We deliver from our warehouse in Maharagama

We use our own delivery service around Colombo and suburbs, and Pronto Lanka , Sri Lanka Post and Koombiyo for island-wide delivery

Free delivery is currently being planned. We will announce it as soon as it is available.

At dispatch, we will send you an email with a tracking number and a link to the tracking website.

Contact our customer service team via phone or social media for assistance

If any items are missing, contact our customer service team to resolve the issue.

Contact our customer service team for reimbursement or a replacement.

Let our customer service team know, and they will assist you in receiving the correct product.

Refer to our delivery information page for accurate delivery dates

No , We are planning on it.

1. Return items within 7 days of dispatch, unopened and unused, with original packaging intact. Contact us with the original invoice for further information

Refunds or exchanges may take a few days to process after the return of the initial product.

Card payments will be refunded to the same card used during purchase. Cash on delivery payments will be transferred to your bank account after you provide bank details

All prices displayed on the DR ALPHA website include VAT whenever applicable, and DR ALPHA is responsible for its payment.

Yes, we offer wholesale deals. Contact our customer service team for more information

Yes, we offer discounts on certain products. Contact our customer service team for details.